Week 7 Case Study Contracts and Procurement Essay example

Purpose The purpose of this paper is to highlight an area in a financial organization that may be outsourced and prepare an executive summary document that focuses on the cost savings of the outsourcing/contracting process for the business process that I’ve decided to outsource. This analysis will justify my decision for the business process outsourced by the followings: * Establish the preliminary performance targets/level of service that will be required from the selected vendors * Establish the type of contract that you will use for each contract * Determine the evaluation criteria you will use to select the preferred vendor(s) * Identify the number of vendors that you will select to provide the services to be†¦show more content†¦Vendor Considerations I propose we use two vendors to perform the job for the bank; One vendor for our call center operations and another for our transaction and payroll functions. This is the appropriate number because research has concluded that if we use one vendor is can lead to a greater chance of experiencing poor quality of work. Also, I strategically want one vendor for our call center operations because we will be reducing cost substantially. The bank needs the focus of our selected vendor to be solely on this function and specializing in this function rather than a more â€Å"multi-function vendor† which leads to one or more of the functions suffering from lack of attention. We will use multiple performance targets to track against each vendor. Response times will be used to track how fast vendors respond to queries and issues. This is important because we need to ensure that the delays in responses to issues are kept minimal to enable our entire HR process to run smoothly. We will also focus on: * Levels of completeness and accuracy * Turnaround times- How long will staffing actions take to complete * Service Availability Key points that we will consider when selecting the appropriate vendors for our HR functions will consist around the following key areas: *Show MoreRelatedFutronics Case949 Words   |  4 PagesIntroduction Background of the Case FUTRONICS Inc. is a private company located in Lexington mainly categorized for modems, monitors, disk drives and terminals. It is moreover in to sales and services. This case is about the replacement of Futronics’s central office stores by an outside service provider. In this case supply management manager have an opportunity for investigating selected outsourcing in-house services. 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